Billing and Shipping Information

For security reasons, all first time credit card orders must be shipped to the billing address. If you are a first time customer and need to have your order shipped to an alternate shipping address, you may pay by Paypal and MUST call us and give us the shipping address.

 

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and customers are liable for additional shipping and handling charges.

 

How can I cancel my order?

After placing your order, if you need to cancel your order, please call our office within 1 hour after placing your order before 2 pm PST. If you have placed your order during off hours, please call us as soon as 7 am PST. (Mon~Fri) and 8 am PST. (Sat). Sorry, once the order is shipped, we cannot cancel the order.

 

Shipping Department Hours: (Mon - Fri)
• 8:00 am ~ 2:00 pm (UPS)
• 8:00 am ~ 1:00 pm (USPS)
• 8:00 am ~ 1:00 pm (FEDEX/DHL)
(SAT & SUN : CLOSED)


Shipping Delays

Shipping delays may occur due to holidays, natural disasters, or carrier delays. If a guaranteed delivery is delayed due to weather or other natural disasters, there will be no guarantee. Since no one has control over natural causes, shipping charge will not be reimbursed. Please keep in mind holidays and weekends do not count as a business day and should be considered when calculating shipping times.


Shipping Refunds

Shipping refunds on delayed ordered due to carrier delays will be issued as in-store credit only. We can only offer credits on orders shipped through UPS Overnight. All other UPS services are not guaranteed at this time. USPS Priority is not guaranteed. If you want to claim shipping credit for UPS, then please call us after you have received your package. UPS requires the package to be delivered first before they can issue the credit.

If you are returning any orders that have received free standard shipping, a flat shipping fee of $15.00 will be deducted before the refund is issued. If an order that received free UPS-Ground shipping returns unclaimed (return to shipper), a flat shipping fee of $15.00 + return charge of $12.00, in total of $27.00 will be deducted before the store credit is issued.


Shipping Cancellations, Refusals

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge and 10% of your order total. Shipping and handling charges are non refundable.

If an order that received free UPS-Ground shipping returns unclaimed (return to shipper), a flat shipping fee of $15.00 + return charge of $12.00, in total of $27.00 will be deducted before the store credit is issued.


International Shipping Policy

We are not responsible for any duties, taxes or additional charges that may be charged by Customs for any International deliveries.


 

DOMESTIC (U.S. ONLY)

Delivery Confirmation Available upon request for charge of $6.35.
Orders for $5000 or more will require a signature and $6.35 charge will apply.		  
  Standard Shipping: 3 to 9 working days $22.00 & UP
UPS 3rd Day (48 States): (Service NOT available in HI, AK, PR) 3 to 4 working days $34.00 & UP
2nd Day (48 States): 2 to 3 working days $37.00 & UP
Next Day (48 States): (Excluding HI, AK) 1 working day
(Saturday delivery is available by PHONE ORDER only placed on Friday with extra charge)		 $60.00 & UP
Next Day (HI, AK): 1 to 2 working days
(Saturday delivery is available by PHONE ORDER only placed on Friday with extra charge)		 $64.00 & UP
USPS PRIORITY 3 to 7 working days $17.00 & UP
USPS EXPRESS 2 to 3 working days $55.00 & UP
** Note: Depending on the processing time, it may take an extra day to deliver.
** For P.O. Box addresses, postal services must be used.

International

DHL/UPS International Express: approx. 2 to 7 days $75.00 & UP
(Based on 2 lb)
Actual shipping charge will be adjusted depending on the weight and value of the merchandise.
* Please note, for customers ordering from outside the United States, your merchandise is subject to import tax.
This cost must be paid by the customers at their expense.
Thank you.