Customer Service


- Returns & Exchange Policy

Exchange on human hair extensions for weaving and braiding in original condition will be accepted.
The merchandise must be sent back in the original condition (cannot be used, worn, combed, brushed, washed, cut or altered in any way) due to sanitary reasons and the safety of our customers and staffs with a copy of the invoice within 30 days from the date of the invoice.
We will ship the exchanged item(s) using the same shipping method as the original order unless instruction in the exchange package specify otherwise.
Re-shipping charge will apply.
Products such as flat iron that comes with manufacture warranty can be replaced for the same brand and item within given warranty only on condition of manufacture defects.
It will not be replaced if the equipment has been dropped or abused.
If the wrong/damaged products are received, please call us within 24 hours at 1-800-421-4417.



- Store Credit Policy

Store credit will be given on human hair extensions for weaving and braiding only as long as they are returned in original condition with the copy of the invoice within 30 days of the date of invoice.
Store credit is valid for the purchase of any product(s) from His & Her.
If an order that received free UPS-Ground shipping returns unclaimed (return to shipper), a flat shipping fee of $15.00 + return charge of $12.00, in total of $27.00 will be deducted before the store credit is issued.



- Refund Policy

Refund on human hair extensions for weaving and braiding only in original condition will be given with 10% service charge minus the shipping charge. Request for a refund must be in original condition with a copy of the invoice and made within 30 days of the date of the invoice.
Purchases made by credit cards will be refunded to the original card.
Unauthorized return will be sent back at customer's expense.
If an order that received free UPS-Ground shipping returns unclaimed (return to shipper), a flat shipping fee of $15.00 + return charge of $12.00, in total of $27.00 will be deducted before the refund is issued.
If you are returning for a refund on any orders that you have received free UPS-Ground shipping, then a flat shipping fee of $15.00 + 10% service charge will deducted before the refund is issued.



- NON Returnable Item

Items such as wigs, wiglets, ponytails, clip-on pcs., hairpieces, synthetics, hair care products, all equipments, tapes, glues, accessories, DVD, discontinued, clearance items and etc. are not returnable for exchange, store credit or refund.
Custom orders and made to order items are not returnable and cannot be returned or exchanged.